Customer Support Representative - new-customer onboarding (Birmingham, AL)

Lumen Ivory Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for customer tracking, and it would suit someone who likes steady, practical work. You would join a small organisation of about 37 people based in Birmingham. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Full-time, with a steady weekday schedule. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.