Customer Support Representative - new-customer onboarding (Birmingham, AL)

Highbridge Drift Telecom builds and runs fibre and wireless networks in the Birmingham area. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 45 people based in Birmingham. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.