Customer Support Representative - new-customer onboarding (Baltimore, MD)

Ironwood Linden Banking Services Group is a regional lender in Baltimore with branches and a growing mobile service, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 469 people based in Baltimore. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Baltimore. • We reply to every applicant.