Customer Support Representative - new-customer onboarding (Baltimore, MD)

Rivermark Cedar Telecom Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for field visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including field visits, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Baltimore, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.