Customer Support Representative - new-customer onboarding (Austin, TX)

Fernwood River Financial is a financial-services company in Austin. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 42 people based in Austin. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.