Customer Support Representative - new-customer onboarding (Austin, TX)

Silverline Umber Banking Services is a regional lender in Austin with branches and a growing mobile service, and we need a Customer Support Representative to lead our new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account openings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account openings. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Austin, with some flexibility after the first few months. • We reply to every applicant.