Customer Support Representative - new-customer onboarding (Atlanta, GA)

Highbridge Iron Financial is looking for a Customer Support Representative. The job centres on new-customer onboarding for vendor spend, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Atlanta. • Applications are reviewed on a rolling basis.