Customer Support Representative - new-customer onboarding (Atlanta, GA)

Bluepeak Birch Arts Center Group runs a venue and education programmes in Atlanta, and we need a Customer Support Representative to lead our new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.