Customer Support Representative - new-customer onboarding (Atlanta, GA)

Ironwood Summit Financial is a financial-services company in Atlanta, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.