Customer Support Representative - new-customer onboarding (Atlanta, GA)

We are growing our team at Nova Pine Auto Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.