Customer Support Representative - new-customer onboarding (Atlanta, GA)

Nova Ivory Civic Services Associates supports public agencies in Atlanta with budgeting, records and programmes, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including case files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.