Customer Support Representative - new-customer onboarding (Anchorage, AK)

We are growing our team at Harborlight Granite Press and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 796 people based in Anchorage. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including paper stock, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with paper stock. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Anchorage. • Applications are reviewed on a rolling basis.