Customer Support Representative - new-customer onboarding (Albuquerque, NM)

Silverline Lakeside Arts Center is a cultural organisation in Albuquerque presenting exhibitions and performances. We are hiring a Customer Support Representative to take on new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Albuquerque. • We reply to every applicant.