Customer Support Representative - escalations (Wichita, KS)

Greenridge Hollow Arts Center Partners runs a venue and education programmes in Wichita, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 101 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.