Customer Support Representative - escalations (Wichita, KS)

Greenridge Summit Water Authority operates treatment plants and pipelines around Wichita, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 166 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Wichita. • We reply to every applicant.