Customer Support Representative - escalations (Wichita, KS)

Amberfield Medical is looking for a Customer Support Representative. The job centres on escalations for complaint handling, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Wichita, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.