Customer Support Representative - escalations (Wichita, KS)

Westbrook Cross Hospitality Group is looking for a Customer Support Representative. The job centres on escalations for group events, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita. • We reply to every applicant.