Customer Support Representative - escalations (Wichita, KS)

Westbrook North Insurance is an insurance company in Wichita with claims and service teams. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.