Customer Support Representative - escalations (Wichita, KS)

Summit Forge Transit Planning Partners is a transit-planning firm in Wichita working with agencies and riders. We are hiring a Customer Support Representative to take on escalations. Work is collaborative and map-heavy. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Full-time, Monday to Friday. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.