Customer Support Representative - escalations (Wichita, KS)

Northwind Loom Property Management Group is a Wichita property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 22 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.