Customer Support Representative - escalations (Virginia Beach, VA)

We are growing our team at Northwind Drift Facilities Group and adding a Customer Support Representative whose main responsibility will be escalations. Bilingual teams are common. What you will do • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Virginia Beach. • We reply to every applicant.