Customer Support Representative - escalations (Virginia Beach, VA)

Clearpath Fern Arts Center Group runs a venue and education programmes in Virginia Beach. We are hiring a Customer Support Representative to take on escalations. Everyone pitches in on show days. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Virginia Beach, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.