Customer Support Representative - escalations (Virginia Beach, VA)

Ironwood Keystone Transit Planning is looking for a Customer Support Representative. The job centres on escalations for ridership counts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 47 people based in Virginia Beach. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Virginia Beach. • We reply to every applicant.