Customer Support Representative - escalations (Tulsa, OK)

Westbrook Basin Hospitality is looking for a Customer Support Representative. The job centres on escalations for guest bookings, and it would suit someone who likes steady, practical work. Guests remember kindness. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including guest bookings, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with guest bookings. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Tulsa. • Applications are reviewed on a rolling basis.