Customer Support Representative - escalations (Tulsa, OK)

We are growing our team at Foxglove Wren Energy and adding a Customer Support Representative whose main responsibility will be escalations. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.