Customer Support Representative - escalations (Tulsa, OK)

Highbridge Pike Property Management is a Tulsa property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our escalations. Residents are neighbours, not numbers. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with unit turnovers. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.