Customer Support Representative - escalations (Tulsa, OK)

Cedar Oak Inspection Services tests and certifies buildings, pipelines and equipment around Tulsa. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Tulsa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including client sites, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Tulsa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.