Customer Support Representative - escalations (Tulsa, OK)

Highbridge Granite Press Partners is a printer and publisher in Tulsa serving local and national clients. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Tulsa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including bindery work, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with bindery work. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.