Customer Support Representative - escalations (Tulsa, OK)

We are growing our team at Lumen Ivory Freight and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including carrier rates, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with carrier rates. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.