Customer Support Representative - escalations (Tulsa, OK)

Bright Harbor Arts Center is an arts centre in Tulsa with a full calendar of events. We are hiring a Customer Support Representative to take on escalations. Everyone pitches in on show days. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.