Customer Support Representative - escalations (Tulsa, OK)

Fernwood Pike Medical is looking for a Customer Support Representative. The job centres on escalations for clinical evaluations, and it would suit someone who likes steady, practical work. You would join a large organisation of about 924 people based in Tulsa. What you will do • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Full-time, Monday to Friday. • On site in Tulsa, with some flexibility after the first few months. • We reply to every applicant.