Customer Support Representative - escalations (Tulsa, OK)

We are growing our team at Rivermark Glen Civic Services and adding a Customer Support Representative whose main responsibility will be escalations. We follow procedures carefully and explain them clearly. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including case files, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa. • Applications are reviewed on a rolling basis.