Customer Support Representative - escalations (Tucson, AZ)

Stonegate Forge Arts Center runs a venue and education programmes in Tucson, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including ticketing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Full-time, Monday to Friday. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.