Customer Support Representative - escalations (Tucson, AZ)

Northwind Basin Energy is an energy provider in Tucson focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 913 people based in Tucson. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Tucson. • Applications are reviewed on a rolling basis.