Customer Support Representative - escalations (Toledo, OH)

We are growing our team at Redstone Wren Civic Services and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.