Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Summit Meadow Property Management Group and adding a Customer Support Representative whose main responsibility will be escalations. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tampa. • We reply to every applicant.