Customer Support Representative - escalations (Tampa, FL)

Greenridge Orchard Inspection Services is looking for a Customer Support Representative. The job centres on escalations for certifications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including certifications, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.