Customer Support Representative - escalations (Tampa, FL)

Rivermark Lakeside Environmental Services is an environmental-services company in Tampa with routes, transfer stations and recycling. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Tampa. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.