Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Lumen Pike Markets and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 46 people based in Tampa. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pricing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Tampa. • Applications are reviewed on a rolling basis.