Customer Support Representative - escalations (Tampa, FL)

Highbridge Ashton Civic Services supports public agencies in Tampa with budgeting, records and programmes, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 24 people based in Tampa. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Tampa. • We reply to every applicant.