Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Stonegate Oak Freight and adding a Customer Support Representative whose main responsibility will be escalations. On-time is the promise and we work hard to keep it. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.