Customer Support Representative - escalations (Tampa, FL)

Harborlight Stone Arts Center Group runs a venue and education programmes in Tampa, and we need a Customer Support Representative to lead our escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.