Customer Support Representative - escalations (Tampa, FL)

Stonegate Wilder Medical Group designs and makes medical devices in Tampa. We are hiring a Customer Support Representative to take on escalations. Patient safety shapes every decision. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including device records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with device records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.