Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Nova Quill Facilities and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 97 people based in Tampa. What you will do • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.