Customer Support Representative - escalations (Tampa, FL)

Rivermark Iron Manufacturing makes precision components in Tampa, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.