Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Ironwood Oak Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. We promote from within and train well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with branch operations. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • Applications are reviewed on a rolling basis.