Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Bluepeak Juniper Facilities Group and adding a Customer Support Representative whose main responsibility will be escalations. Clear communication between supervisors and crews matters. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tampa. • We reply to every applicant.