Customer Support Representative - escalations (Tampa, FL)

Redstone Forge Telecom Group builds and runs fibre and wireless networks in the Tampa area, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.