Customer Support Representative - escalations (St. Louis, MO)

Silverline Junction Press is a printer and publisher in St. Louis serving local and national clients. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 62 people based in St. Louis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including paper stock, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with paper stock. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in St. Louis. • Applications are reviewed on a rolling basis.