Customer Support Representative - escalations (St. Louis, MO)

Stonegate Ridge Financial serves customers across St. Louis with accounts, loans and payments. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 657 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in St. Louis. • We reply to every applicant.